Commercial Job Titles and Descriptions
SIN 736-1 ADMINISTRATIVE SUPPORT AND CLERICAL OCCUPATIONS
01011 ACCOUNTING CLERK I – (N)
This position is responsible for
performing one or more routine accounting clerical operations such as:
examining, verifying, and correcting various accounting documents to ensure
completeness and accuracy of data in accordance to accounting procedures.
Specific tasks/duties are assigned under adequate supervision. Entry-level
reconciliation and posting will be assigned under detailed guidance. In most
instances, an employee in this position will rely on the supervisors’
instructions. Completed work will be reviewed for accuracy and compliance with
procedures.
01012 ACCOUNTING CLERK II – (N)
This position uses knowledge of
double entry bookkeeping in performing one or more of the following: posting
actions to journals, identifying subsidiary accounts affected, making debit and
credit entries, and assigning proper codes. The Accounting Clerk II may review
computer printouts against manually maintained journals, detect and correct
erroneous postings, and prepare documents to adjust accounting classifications
and other data, or review lists of transactions rejected by an automated
system. In this instance, the Accounting Clerk II will determine reasons for
rejections, and prepare necessary correcting material. On routine assignments,
an employee will select and apply established procedures and techniques.
Detailed instructions are provided for difficult or unusual assignments.
Completed work and methods used, are reviewed for technical accuracy.
01013 ACCOUNTING CLERK III – (N)
The Accounting Clerk III maintains
journals or subsidiary ledgers of an accounting system and balances and
reconciles accounts. Typical duties include one or both of the following: 1.)
reviewing invoices and statements verifying information, ensuring sufficient
funds have been obligated, and if questionable, resolving with the submitting
unit determining accounts involved. The review will include coding
transactions, and processing material through data processing for application
in the accounting system; 2.) analysis and reconciliation of computer printouts
with operating unit reports (contacting units, researching causes of
discrepancies, and taking action to ensure that accounts balance). Supervisor
provides suggestions for handling unusual or non-recurring transactions.
Conformance with requirements and technical soundness of completed work are
reviewed by the supervisor, or are controlled by mechanisms built into the
accounting processes.
01020 ADMINISTRATIVE ASSISTANT -
(N)
In addition to secretarial duties (filing, taking phone
calls, scheduling appointments, making travel arrangements), this position will
provide administrative support to executive staff with office management
responsibilities to include budgeting, personnel records and payroll. The
Administrative Assistant may be required to work independently on projects
requiring research and preparation of briefing charts and other presentation
materials.
01030 COLLECTION SPECIALIST -
(N)
Responsibilities for this position include using judgment
to determine the most appropriate and expedient way to resolve a portfolio of
delinquent accounts in order to maximize collection. The Collection Specialist
requests and analyzes credit reports for use in determining ways to resolve
delinquent accounts, determines whether write-off tools are necessary, and
recommends them to immediate supervisor when debts are uncollectible, (i.e., in
case of bankruptcy). This position monitors payments made by debtors and
minimizes the number of delinquent accounts.
01040 COURT REPORTER – (N)
This position records examination,
testimony, judicial opinions, judge's charge to jury, judgment or sentence of
court, or other proceedings in a court of law by manual or machine shorthand.
The Court Reporter reads portions of transcript during trial at the judge's
request, and asks speakers to clarify inaudible statements. The Court Reporter
transcribes recorded material using a typewriter, or dictates material into a
recording machine.
01060 DISPATCHER, MOTOR VEHICLE – (N)
This position is responsible for
the assignment of motor vehicles and drivers for conveyance of freight or
passengers, and compiles lists of available vehicles. The assignment of
vehicles is determined by factors such as length and purpose of trip, freight
or passenger requirements, and preference of user. Additional responsibilities
include the issuance of keys, record sheets, and driver credentials. The
Dispatcher records time of departure, destination, cargo, expected time of
return and investigates overdue vehicles. The Dispatcher may confer with
customers to expedite or locate missing, misrouted, delayed or damaged
merchandise, maintain record of mileage, fuel used, repairs made, and other
expenses. The Dispatcher may establish service or delivery routes, supervise
loading and unloading, issue equipment to drivers, (such as hand trucks,
dollies, and blankets), direct activities of drivers, assign helpers to
drivers, work at vehicle distribution centers, and assign vehicles to
customer agencies.
01070 DOCUMENT PREPARATION CLERK (Document Preparer) – (N)
This position prepares documents
such as brochures, books, periodicals, catalogs, and pamphlets for copying or
photocopying. The Document Preparation Clerk cuts documents into individual
standardized pages, using a paper cutter or razor knife. Document pages are
reproduced as necessary to improve clarity or to adjust the standardized page
size according to the limitations of the designated copy machine. The Document
Preparation Clerk stamps standard symbols on pages or inserts instruction cards
to notify Duplicating Machine Operator of special handling, prepares cover
sheets and document folders for material, and index cards for files, and files
folder according to index code and copies priority schedule.
01141 MESSENGER (Courier) –
(N)
01090 DUPLICATING MACHINE OPERATOR (Photocopy Machine
Operator; Reproduction worker) – (N)
This position operates one or more
photocopying, photographic, mimeograph and duplicating office machines to make
copies of documents such as letters, reports, directives, manuals, articles and
bulletins. Additional responsibilities include: operating small binding
machines, performing clerical duties associated with the request for printing
and photographic services, preparing assembly sheets, printing requisitions
with specifications for printing and binding, recording, delivering and
collecting work. The Duplicating Machine Operator performs minor repairs
preventive maintenance, and maintains an inventory of supplies and reproduction
equipment paying particular attention to important variables indicated by trade
name of machine.
01115 GENERAL CLERK I – (N)
This position follows clearly
detailed specific procedures in completing several repetitive clerical steps
performed in a prescribed or slightly varied sequence, such as coding and
filing documents in an extensive alphabetical file; could involve simple
posting to individual accounts, opening mail, calculating and posting charges
to departmental accounts, operating basic office equipment, e.g., photocopier,
facsimile, multi-line phone/voicemail systems, mailing machines, and minimal
computer programs. Little or no subject-matter knowledge is required, but the
clerk uses his or her own judgment in choosing the proper procedure for each
task.
01116 GENERAL CLERK II – (N)
This position requires familiarity
with the terminology of the office unit. The General Clerk selects appropriate
methods from a wide variety of procedures or makes simple adaptations and
interpretations of a limited number of substantive guides and manuals. The
clerical steps often vary in type or sequence, depending on the task.
Recognized problems are referred to others.
01117 GENERAL CLERK III – (N)
This position uses some
subject-matter knowledge and judgment to complete assignments consisting of
numerous steps varying in nature and sequence. The General Clerk III selects
from alternative methods and refers problems not solvable by adapting or
interpreting substantive guides, manuals, or procedures. Typical duties
include: assisting in a variety of administrative matters; maintaining a wide
variety of financial or other records (stored both manually and
electronically); verifying statistical reports for accuracy and completeness;
compiling information; and handling and adjusting complaints.
The General Clerk III may also
direct lower level clerks. Positions above level IV are excluded. Such
positions (which may include supervisory responsibility over lower level
clerks) require workers to use a thorough knowledge of an office's work and
routine to: 1) choose among widely varying methods and procedures to process
complex transactions; and 2) select or devise steps necessary to complete
assignments. Typical jobs covered by this exclusion include administrative
assistants, clerical supervisors, and office managers.
01120 HOUSING REFERRAL ASSISTANT – (N)
This position uses some
subject-matter knowledge and judgment to complete assignments consisting of
numerous steps varying in nature and sequence. The General Clerk III selects
from alternative methods and refers problems not solvable by adapting or
interpreting substantive guides, manuals, or procedures. Typical duties
include: assisting in a variety of administrative matters; maintaining a wide
variety of financial or other records (stored both manually and
electronically); verifying statistical reports for accuracy and completeness;
compiling information; and handling and adjusting complaints.
The General Clerk III may also
direct lower level clerks. Positions above level IV are excluded. Such
positions (which may include supervisory responsibility over lower level
clerks) require workers to use a thorough knowledge of an office's work and
routine to: 1) choose among widely varying methods and procedures to process
complex transactions; and 2) select or devise steps necessary to complete
assignments. Typical jobs covered by this exclusion include administrative
assistants, clerical supervisors, and office managers.
01051 DATA ENTRY OPERATOR II – (N)
This position handles orders
involving items that have readily identified uses and applications. The Order
Clerk I may refer to a catalog, manufacturer's manual or similar document to
insure that the proper item is supplied or to verify the price of order.
01192 ORDER CLERK II –
(N)
This position handles orders that
involve making judgments such as choosing which specific product or material
from the establishment's product lines will satisfy the customer's needs, or
determining the price to be quoted when pricing involves more than merely
referring to a price list or making some simple mathematical calculations.
01261 PERSONNEL ASSISTANT (EMPLOYMENT) I – (N)
This position performs a variety of
tasks including, but not limited to, clerical and secretarial duties. The work
is under general supervision of higher-level personnel in preparation of
various human resource tasks throughout compensation, benefits,
staffing/employment, EEO procedures and policy administration. The Personnel
Assistant I is expected to exercise discretion at all times; limited judgment may
be necessary at times. This assistant may be required to operate general
office equipment such as: typewriter, personal computer, copier, adding
machine, and facsimile.
01262 PERSONNEL
ASSISTANT (EMPLOYMENT) II – (N)
This position serves as a clerical
expert in independently processing the most complicated types of personnel
actions, e.g., temporary employment, rehires, and dismissals. In this
position, one may perform tasks beyond routine clerical such as:
pre-employment drug screening and new hire orientation, responding to routine
questions on policy and procedures, and/or provide reports on employee turnover
or time and attendance. This assistant may be asked to evaluate and
consolidate information from various sources under short deadlines, such as
internal or external survey information, reporting on company employment
statistics (retention, equal opportunity reporting, etc). The Personnel
Assistant II may provide guidance to lower level Personnel Assistants. This
level requires extensive knowledge of various office software packages.
Guidance is provided as needed. Completed written work receives close
technical review from higher-level personnel office employees. Work may be
checked occasionally.
01263 PERSONNEL ASSISTANT (EMPLOYMENT) III – (N)
This position performs work in
support of human resource professionals that requires a good working knowledge
of personnel procedures, guides, and precedents. Job tasks may include
interviewing applicants, obtaining references, and recommending placement in a
well-defined occupation. At this level, assistants typically have a range of
personal contacts within and outside the organization, in addition to handling
employee-sensitive material. Therefore, the Assistant must be tactful,
discrete, and articulate. This Assistant may be involved in identifying
potential issues and grievance procedures, in addition to documenting necessary
information to avoid company threat. The Personnel Assistant III may make
recommendations to human resource professionals on job classification, wage
rates, and employee salaries. The use of computers may be relied on heavily
for organizational and reporting purposes. Advanced experience with office
software packages may be needed. This Assistant may perform some clerical work
in addition to the above duties. Supervisor will review completed work against
stated objectives.
01270 PRODUCTION CONTROL CLERK – (N)
Compiles and records production data for industrial
establishments to compare records and reports on volume of production,
consumption of material, quality control, and other aspects of production,
performing any combination of the following duties: Compiles and records
production data from such documents as customer orders, work tickets, product
specifications, and individual worker production sheets, following prescribed
recording procedures and using typewriter and other devices. Calculates such
factors as types and quantities of items produced, materials used, amount of
scrap, frequency of defects, and worker and department production rates, using
adding machine or calculator. Writes production reports based on data compiled,
tabulated and computed, following prescribed formats. Maintains files of
documents used and prepared. Compiles from customer orders and other
specifications detailed production sheets or work tickets for use by production
workers as guides in assembly or manufacture of products. Prepares written work
schedules based on established guidelines and priorities. Compiles material
inventory records and prepares requisitions for procurement of materials and
supplies. Charts production, using chart, graph, or pegboard, based on
statistics compiled for reference by production and management personnel. Sorts
and distributes work tickets or material to workers. May compute wages from
employee time cards and post wage data on records used for preparation of
payroll.
001290 RENTAL CLERK – (N)
Performs clerical duties concerned with rental and management
of public housing projects. Answers telephone and responds to requests for
maintenance, complaints, rental information or, as appropriate, forwards calls
to senior officials. Receives rental payments and other income, assesses late
charges, applies cancellation stamp required by government housing agency,
writes receipts, and prepares rental transmittal forms and collection logs for
government accounting system. Receives security deposits and prepares tenant
receipts. Prepares bank deposits. Maintains tenant files. Follows up on income
recertifications.
01310 SCHEDULER, MAINTENANCE – (N)
Schedules repairs and lubrication of motor vehicles for
vehicle-maintenance concern or company automotive-service shop. Schedules
vehicles for lubrication or repairs based on date of last lubrication and
mileage traveled or urgency of repairs. Contacts garage to verify availability
of facilities. Notifies parking garage workers to deliver specified vehicles.
Maintains file of requests for services.
01311 – 01313 SECRETARY I thru
III (Occupational Base)
This position provides principal
secretarial support in an office, usually to one individual, and, in some
cases, to the subordinate staff of that individual. The Secretary maintains a
close and highly responsive relationship to the day-to-day activities of the
supervisor and staff, works fairly independently receiving a minimum of
detailed supervision and guidance, and performs various clerical and
secretarial duties requiring knowledge of office routine and an understanding
of the organization, programs, and procedures related to the work of the
office. Computers may exist in the environment, requiring working knowledge of
certain office software programs.
Classification by Level
Secretary jobs that meet the
required characteristics are matched at one of three levels according to two
factors: (a) level of the secretary's supervisor within the overall
organizational structure, and (b) level of the secretary's responsibility. The
table following the explanations of these factors indicates the level of the
secretary for each combination of factors.
Level of Secretary's Supervisor
(LS)
Secretaries should be matched with
one of the three LS levels below that best describes the organization of the
secretary's supervisor.
LS-1
Organizational structure is not complex and internal procedures and
administrative controls are simple and informal; supervisor directs staff
through face-to-face meetings.
LS-2
Organizational structure is complex and is divided into subordinate groups that
usually differ from each other as to subject matter, function, etc. Supervisor
usually directs staff through intermediate supervisors. Internal procedures
and administrative controls are formal. An entire organization (e.g.,
division, subsidiary, or parent organization) may contain a variety of
subordinate groups that meet the LS-2 definition. Therefore, it is not unusual
for one LS-2 supervisor to report to another LS-2 supervisor.
The presence of
subordinate supervisors does not by itself, mean LS-2 applies. For example, a
clerical processing organization divided into several units, each performing
very similar work, is placed in LS-1.
In smaller
organizations or industries such as retail trades, with relatively few
organizational levels, the supervisor may have an impact on the policies and
major programs of the entire organization, and may deal with important outside
contacts as described in LS-3.
LS-3
Organizational structure is divided into two or more subordinate supervisory
levels (of which at least one is a managerial level) with several subdivisions
at each level. Executive's program(s) are usually interlocked on a direct and
continuing basis with other major organizational segments, requiring constant
attention to extensive formal coordination, clearances, and procedural
controls. Executive typically has: financial decision-making authority for
assigned program(s); considerable impact on the entire organization's financial
position or image; and responsibility for, or has staff specialists in such
areas as, personnel and administration for assigned organization. Executive
plays an important role in determining the policies and major programs of the
entire organization, and spends considerable time dealing with outside parties
actively interested in assigned program(s) and current or controversial
issues.
Level of Secretary's Responsibility
(LR)
This factor evaluates the nature of
the work relationship between the secretary and the supervisor or staff, and
the extent to which the secretary is expected to exercise initiative and
judgment. Secretaries should be matched at the level best describing their
level of responsibility. When a position's duties span more than one LR level,
the introductory paragraph at the beginning of each LR level should be used to
determine which of the levels best matches the position. (Typically,
secretaries performing at the higher levels of responsibility also perform
duties described at the lower levels.)
LR-1 Carries out recurring office procedures
independently, and selects the guideline or reference that fits the specific
case. The supervisor provides specific instructions on new assignments and
checks completed work for accuracy. The LR-1 performs varied duties including
or comparable to the following:
a. Respond to
routine telephone requests that have standard
answers; refer
calls and visitors to appropriate staff.
Control mail
and assure timely staff response, and send
form letters;
b. As instructed,
maintain supervisor's calendar, make
appointments,
and arrange for meeting rooms:
c. Review materials
prepared for supervisor's approval for
typographical
accuracy and proper format;
d. Maintain
recurring internal reports, such as time and
leave records,
office equipment listings, correspondence
controls, and
training plans;
e. Requisition
supplies, printing, maintenance or other
services, type, take and transcribe dictation, create and
maintain
office files.
LR-2
handles differing situations, problems, and deviations in the work of the
office according to the supervisor's general instructions, priorities, duties,
policies, and program goals. Supervisor may assist secretary with special
assignments. Duties include or are comparable to the following:
a. Screen telephone
calls, visitors, and incoming
correspondence;
personally respond to requests for
information
concerning office procedures; determine which
requests should
be handled by the supervisor, appropriate
staff member or
other offices, prepare and sign
routine
non-technical correspondence in own or
supervisor's
name;
b. Schedule
tentative appointments without prior clearance.
Make
arrangements for conferences and meetings and
assemble established
background materials as directed.
May attend
meetings and record and report on the
proceedings;
c. Review
outgoing materials and correspondence for internal
consistency and
conformance with supervisor's procedures;
assure that
proper clearances have been obtained, when
needed;
d. Collect
information from the files or staff for routine
inquiries on
office program(s) or periodic reports, and refer
non-routine
requests to supervisor or staff;
e. Explain to subordinate
staff supervisor's requirements
concerning
office procedures, coordinate personnel and
administrative
forms for the office and forwards for
processing.
LR-3 uses greater judgment and initiative to determine the
approach or action to take in non-routine situations, interprets and adapts
guidelines, including unwritten policies, precedents, and practices, which are
not always completely applicable to changing situations. Duties include or are
comparable to the following:
a. Based on
knowledge of the supervisor's views, compose
correspondence
on own initiative about administrative
matters and
general office policies for supervisor's
approval;
b. Anticipate and
prepare materials needed by the supervisor
for
conferences, correspondence, appointments, meetings,
telephone
calls, etc., and informs supervisor on matters to
be considered;
c. Read
publications, regulations, and directives and take
action or refer
those that are important to the supervisor
and staff;
d. Prepare
special or one-time reports, summaries, or replies
to inquiries,
selecting relevant information from a variety
of sources such
as reports, documents, correspondence,
other offices,
etc., under general directions;
e. Advise
secretaries in subordinate offices on new
procedures;
request information needed from the
subordinate
office(s) for periodic or special conferences,
reports,
inquiries, etc., and shifts clerical staff to
accommodate
workload needs.
Excludes secretaries
performing any of the following duties:
Acting as office manager for the
executive's organization, e.g., determines when new procedures are needed for
changing situations and devises and implements alternatives; revising or
clarifying procedures to eliminate conflict or duplication; identifying and
resolving various problems that affect the orderly flow of work in transactions
with parties outside the organization.
Preparing agenda for conferences;
explain discussion topics to participants; drafts introductions and develops
background information and prepares outlines for executive or staff member(s)
to use in writing speeches.
The LR-3 advises individuals
outside the organization on the executive's views on major policies or current
issues facing the organization; contacts or responds to contact from
high-ranking outside officials (e.g., city or state officials, members of
congress, presidents of national unions or large national or international firms,
etc.) in unique situations. These officials may be relatively inaccessible,
and each contact typically must be handled differently, using judgment and
discretion.
CRITERIA FOR MATCHING SECRETARIES
BY LEVEL
Secretary I (01311), Secretary II
(01312), Secretary III (01313),
Intentionally blank |
LR-1 |
LR-2 |
LR-3 |
|
LS-1 |
I 01311 |
II 01312 |
III 01313 |
|
LS-2 |
I 01311 |
III 01313 |
See Note |
|
LS-3 |
I 01311 |
See Note |
See Note |
|
01320 SERVICE ORDER DISPATCHER – (N)
Receives, records, and distributes work orders to service
crews upon customers' requests for service on articles or utilities purchased
from wholesale or retail establishment or utility company. Records information,
such as name, address, article to be repaired, or service to be rendered.
Prepares work order and distributes to service crew. Schedules service call and
dispatches service crew. Calls or writes customer to insure satisfactory
performance of service. Keeps record of service calls and work orders. May
dispatch orders and relay messages and special instructions to mobile crews and
other departments, using radio telephone equipment.
01410 SUPPLY TECHNICIAN – (N)
This position performs limited aspects of technical supply
management work (e.g., inventory management, storage management, cataloging,
and property utilization) related to depot, local, or other supply activities.
Work usually is segregated by commodity area or function, and controlled in
terms of difficulty, complexity, or responsibility. Assignments usually relate
to stable or standardized segments of technical supply management operations;
or to functions or subjects that are narrow in scope or limited in difficulty.
The work generally involves individual case problems or supply actions. This
work may require consideration of program requirements together with specific
variations in or from standardized guidelines. Assignments require:
(a) a good working knowledge of the governing supply systems,
programs, policies, nomenclature, work methods, manuals, or other established
guidelines; (b) an understanding of the needs of the organization serviced;
and (c) analytical ability to define or recognize the dimension of the problems
involved, to collect the necessary data to establish the facts, and take or
recommend action based upon application or interpretation of established
guidelines.
Interviews people to obtain information on topics such as
public issues or consumer buying habits. Contacts people at home or place of business
or by telephone following specified sampling procedures, or approaches them at
random on street. Asks questions relative to items on form or questionnaire,
records answers, and assists persons in filling out forms. May review, sort,
classify and file forms according to specified procedures and criteria. May
participate in Federal, state or local census surveys.
01280 RECEPTIONIST – (N)
This position greets visitors,
determining nature of visits and directing visitors to appropriate persons.
The Receptionist may also have other duties such as recording and transmitting
messages; keeping records of calls placed; providing information to callers and
visitors; making appointments; keeping a log of visitors; and issuing visitor
passes. In this position, one may also work on a computer and perform other
routine clerical work that may occupy the major portion of the worker's time.
01531 TRAVEL CLERK I – (N)
Under close supervision or following specific procedures and
detailed instructions arranges travel on one and sometimes two modes of
transportation. Travel is almost always recurrent by the same modes, carriers,
routes and same major points of origin and destination, seldom involving
special transportation privileges or requiring special allowances or planning
for supplemental transportation facilities. When such services are required,
they do not occur in such variety or with such frequency as to create problems
of timing or coordination.
01532 TRAVEL CLERK II – (N)
Travel usually involves the use of two or more modes of
transportation. Information on carriers, modes and facilities is readily
available since most carriers servicing the area maintain local facilities or
publish information regularly. Single carriers or connecting carriers have schedules
that are easily coordinated through the use of readily obtainable timetables or
guides.
Travel is frequently recurrent. A substantial number of
problems arise as a result of rerouting, and there are often side trips
requiring changes of transportation. Travel is usually to areas accessible by
direct line or established connecting points and normal modes of
transportation. Travel is not always planned well in advance, so there may be
major problems of scheduling or accommodations.
Travel involves special transportation privileges or special
allowances and requires authorization or planning for supplemental or special
transportation facilities, and when such services are required, they usually do
not occur in such variety or with such frequency as to create major problems of
timing or coordination.
Within general guidelines, employees select and apply
appropriate travel guides, methods, techniques and work sequences to
effectively accomplish the work. The majority of assignments are performed
without technical assistance, but unusually difficult travel situations or
problem cases encountered during the course of the work are referred to the
supervisor before decision or commitment. Review of work is for compliance with
regulatory guides and program policies and for soundness of decisions and
conclusions.
01533 TRAVEL CLERK III – (N)
At this level, all major modes of transportation are used,
and most individual trips involve combinations of more than one mode. Travel is
varied, often not recurrent and periodically requires planning for relatively
inaccessible intermediate or destination points. Routings are diverse and there
is a necessity for frequent rerouting, replanning, or rearranging, with many
side trips, requiring changes in modes of travel and creating substantial
difficulty in routing and scheduling connections.
A substantial amount of travel involves special allowances or
requires authorization and planning for supplementary or special transportation
facilities. It is frequently difficult to obtain the required information.
The incumbent is characterized by independence of action,
with very little instruction, guidance and review, except for review of
accomplishments of broad objectives and conformance to policy. The incumbent is
viewed as the authority on travel matters, including the furnishing of advice
and information to travelers, administrative officials and others; and
responsible as the principal point of liaison with other elements and with
carriers and other facilities.
01611 WORD PROCESSOR I – (N)
Produces a variety of standard documents, such as
correspondence, form letters, reports, tables and other printed materials. Work
requires skill in typing; a knowledge of grammar, punctuation and spelling; and
ability to use reference guides and equipment manuals. Performs familiar,
routine assignments following standard procedures. Seeks further instructions
for assignments requiring deviations from established procedures.
01612 WORD PROCESSOR II – (N)
Uses a knowledge of varied and advanced functions of one
software type, a knowledge of varied functions of different types of software,
or a knowledge of specialized or technical terminology to perform such typical
duties as:
Editing and reformatting written or
electronic drafts. Examples include: Correcting
function codes; adjusting spacing and formatting; and standardizing
headings, margins, and indentations.
Transcribing scientific reports, lab analyses, legal
proceedings, or similar material from voice tapes or handwritten drafts.
Work requires knowledge of specialized, technical, or
scientific terminology. Work requires familiarity with office terminology and
practices; incumbent corrects copy and questions originator of document
concerning missing information, improper formatting, or discrepancies in
instructions. Supervisor sets priorities and deadlines on continuing
assignments, furnishes general instructions for recurring work, and provides
specific instructions for new or unique projects. May lead lower level word
processors.
01613 WORD PROCESSOR III – (N)
Requires both a comprehensive knowledge of word processing
software applications and office practices and a high degree of skill in
applying software functions to prepare complex and detailed documents. For
example, processes complex and lengthy technical reports which include tables,
graphs, charts, or multiple columns. Uses either different word processing
packages or many different style macros or special command functions.
Independently completes assignments and resolves problems.
736-2 INFORMATION TECHNOLOGY OCCUPATIONS
14041 COMPUTER OPERATOR I – (N)
Works under close personal supervision and is provided
detailed written or oral guidance before and during assignments. As instructed,
resolves common operating problems. May serve as an assistant operator working
under close supervision or performing a portion of a more senior operator's
work.
14042 COMPUTER OPERATOR II – (N)
Processes scheduled routines which present few difficult
operating problems (e.g., infrequent or easily resolved error conditions). In
response to computer output instructions or error conditions, applies standard
operating or corrective procedure. Refers problems which do not respond to
preplanned procedure. May serve as an assistant operator, working under general supervision.
14043 COMPUTER OPERATOR III – (N)
Processes a range of scheduled routines. In addition to
operating the system and resolving common error conditions, diagnoses and acts
on machine stoppage and error conditions not fully covered by existing
procedures and guidelines (e.g., resetting switches and other controls or
making mechanical adjustments to maintain or restore equipment operations). In
response to computer output instructions or error conditions, may deviate from
standard procedures if standard procedures do not provide a solution. Refers
problems which do not respond to corrective procedures.
14044 COMPUTER OPERATOR IV – (N)
Adapts to a variety of nonstandard problems which require
extensive operator intervention (e.g., frequent introduction of new programs,
applications, or procedures). In response to computer output instructions or
error conditions, chooses or devises a course of action from among several
alternatives and alters or deviates from standard procedures if standard
procedures do not provide a solution (e.g., reassigning equipment in order to
work around faulty equipment or transfer channels); then refers problems.
Typically, completed work is submitted to users without supervisory review.
14045 COMPUTER OPERATOR V – (N)
Resolves a variety of difficult operating problems (e.g.,
making unusual equipment connections and rarely used equipment and channel
configurations to direct processing through or around problems in equipment,
circuits, or channels or reviewing test run requirements and developing unusual
system configurations that will allow test programs to process without
interfering with ongoing job requirements). In response to computer output
instructions and error conditions or to avoid loss of information or to
conserve computer time, operator deviates from standard procedures. Such
actions may materially alter the computer unit's production plans. May spend
considerable time away from the control station providing technical assistance
to lower level operators and assisting programmers, systems analysts, and
subject matter specialists in resolving problems.
14071 COMPUTER PROGRAMMER I – (N)
Assists higher level staff by performing elementary
programming tasks which concern limited and simple data items and steps which
closely follow patterns of previous work done in the organization, e.g.,
drawing flow charts, writing operator instructions, or coding and testing
routines to accumulate counts, tallies, or summaries. May perform routine
programming assignments (as described in Level II) under close supervision.
In addition, to assist higher level staff, may perform
elementary fact-finding concerning a specified work process, e.g., a file of
clerical records which is treated as a unit (invoices, requisitions, or
purchase orders, etc.); reports findings to higher level staff.
May receive training in elementary fact-finding. Detailed,
step-by-step instructions are given for each task and any deviation must be
authorized by a supervisor. Work is closely monitored in progress and reviewed
in detail upon completion.
14072 COMPUTER PROGRAMMER II – (N)
At this level, initial assignments are designed to develop
competence in applying established programming procedures to routine problems.
Performs routine programming assignments that do not require skilled background
experience but do require knowledge of established programming procedures and
data processing requirements. Works according to clear cut and complete
specifications. The data are refined and the format of the final product is very
similar to that of the input or is well defined when significantly different,
i.e., there are few, if any, problems with interrelating varied records and
outputs.
Maintains and modifies routine programs. Makes approved
changes by amending program flow charts, developing detailed processing logic,
and coding changes. Tests and documents modifications and writes operator
instructions. May write routine new programs using prescribed specifications;
may confer with EDP personnel to clarify procedures, processing logic, etc.
In addition, may evaluate simple interrelationships in the
immediate programming area, e.g., whether a contemplated change in one part of
a simple program would cause unwanted results in a related part; confers with
user representatives to gain an understanding of the situation sufficient to
formulate the needed change; and implements the change upon approval of the
supervisor or higher level staff. The incumbent is provided with charts,
narrative descriptions of the functions performed, an approved statement of the
product desired (e.g., a change in a local establishment report), and the
inputs, outputs, and record formats.
Reviews objectives and assignment details with higher level
staff to insure thorough understanding; uses judgment in selecting among
authorized procedures and seeks assistance when guidelines are inadequate,
significant deviations are proposed, or when unanticipated problems arise. Work
is usually monitored in progress; all work is reviewed upon completion for accuracy
and compliance with standards.
14073 COMPUTER PROGRAMMER III – (N)
As a fully qualified computer programmer, applies standard
programming procedures and detailed knowledge of pertinent subject matter
(e.g., work processes, governing rules, clerical procedures, etc.) in a
programming area such as: a record keeping operation (supply, personnel and
payroll, inventory, purchasing, insurance payments, depositor accounts, etc.);
a well-defined statistical or scientific problem; or other standardized operation
or problem. Works according to approved statements of requirements and detailed
specifications. While the data are clear cut, related, and equally available,
there may be substantial interrelationships of a variety of records and several
varied sequences of formats are usually produced. The programs developed or
modified typically are linked to several other programs in that the output of
one becomes the input for another. Recognizes probable interactions of other
related programs with the assigned program(s) and is familiar with related
system software and computer equipment. Solves conventional programming
problems. (In small organizations, may maintain programs which concern or
combine several operations, i.e., users, or develop programs where there is one
primary user and the others give input.)
Performs such duties as: develops, modifies, and maintains
assigned programs; designs and implements modifications to the interrelation of
files and records within programs in consultations with higher level staff;
monitors the operation of assigned programs and responds to problems by
diagnosing and correcting errors in logic and coding; and implements and/or
maintains assigned portions of a scientific programming project, applying
established scientific programming techniques to well-defined mathematical,
statistical, engineering, or other scientific problems usually requiring the
translation of mathematical notation into processing logic and code.
(Scientific programming includes assignments such as: using predetermined
physical laws expressed in mathematical terms to relate one set of data to
another; the routine storage and retrieval of field test data; and using
procedures for real-time command and control, scientific data reduction, signal
processing, or similar areas.) Tests and documents work and writes and
maintains operator instructions for assigned programs. Confers with other EDP
personnel to obtain or provide factual data.
In addition, may carry out fact-finding and programming
analysis of a single activity or routine problem, applying established
procedures where the nature of the program, feasibility, computer equipment,
and programming language have already been decided. May analyze present
performance of the program and take action to correct deficiencies based on
discussion with the user and consultation with and approval of the supervisor
or higher level staff. May assist in the review and analysis of detailed
program specifications and in program design to meet changes in work processes.
Works independently under specified objectives; applies
judgment in devising program logic and in selecting and adapting standard
programming procedures; resolves problems and deviations according to
established practices; and obtains advice where precedents are unclear or not
available. Completed work is reviewed for conformance to standards, timeliness,
and efficiency. May guide or instruct lower level programmers; may supervise
technicians and others who assist in specific assignments. Works on complex programs
under close direction of higher level staff or supervisor. May assist higher
level staff by independently performing moderately complex tasks assigned, and
performing complex tasks under close supervision.
14074 COMPUTER PROGRAMMER IV – (N)
Applies expertise in programming procedures to complex
programs; recommends the redesign of programs, investigates and analyzes
feasibility and program requirements, and develops programming specifications.
Assigned programs typically affect a broad multi-user computer system which
meets the data processing needs of a broad area (e.g., manufacturing, logistics
planning, finance management, human resources, or material management) or a
computer system for a project in engineering, research, accounting, statistics,
etc. Plans the full range of programming actions to produce several
interrelated but different products from numerous and diverse data elements
which are usually from different sources; solves difficult programming
problems. Uses knowledge of pertinent system software, computer equipment, work
processes, regulations, and management practices.
Performs such duties as: develops, modifies, and maintains
complex programs; designs and implements the interrelations of files and
records within programs which will effectively fit into the overall design of
the project; working with problems or concepts, develops programs for the
solution to major scientific computational problems requiring the analysis and
development of logical or mathematical descriptions of functions to be
programmed; and develops occasional special programs, e.g., a critical path
analysis program to assist in managing a special project. Tests, documents, and
writes operating instructions for all work. Confers with other EDP personnel to
secure information, investigate and resolve problems and coordinate work
efforts.
In addition, performs such programming analysis as:
investigating the feasibility of alternate program design approaches to
determine the best balanced solution, e.g., one that will best satisfy
immediate user needs, facilitate subsequent modification, and conserve
resources; on typical maintenance projects and smaller scale, limited new
projects, assisting user personnel in defining problems or needs and
determining work organization, the necessary files and records, and their
interrelation with the program; or on large or more complicated projects,
participating as a team member along with other EDP personnel and users and
having responsibility for a portion of the project.
Works independently under overall objectives and direction,
apprising the supervisor about progress and unusual complications. Modifies and
adapts precedent solutions and proven approaches. Guidelines include
constraints imposed by the related programs with which the incumbent's programs
must be meshed. Completed work is reviewed for timeliness, compatibility with
other work, and effectiveness in meeting requirements. May function as team
leader or supervise a few lower level programmers or technicians on assigned
work.
14101 COMPUTER SYSTEMS ANALYST I – (N)
At this level, initial assignments are designed to expand
practical experience in applying systems analysis techniques and procedures.
Provides several phases of the required systems analysis where the nature of
the system is predetermined. Uses established fact finding approaches,
knowledge of pertinent work processes and procedures, and familiarity with
related computer programming practices, system software, and computer
equipment.
Carries out fact finding and analysis as assigned, usually of
a single activity or a routine problem; applies established procedures where
the nature of the system, feasibility, computer equipment and programming
language have already been decided; may assist a higher level systems analyst
by preparing the detailed specifications required by computer programmers from
information developed by the higher level analyst, may research routine user
problems and solve them by modifying the existing system when the solutions
follow clear precedents. When cost and deadline estimates are required, results
receive closer review.
The supervisor defines objectives, priorities, and deadlines.
Incumbents work independently; adapt guides to specific situations; resolve
problems and deviations according to established practices; and obtain advice
where precedents are unclear or not available. Completed work is reviewed for
conformance to requirements, timeliness, and efficiency. May supervise
technicians and others who assist in specific assignments.
14102 COMPUTER SYSTEMS ANALYST II – (N)
Applies systems analysis and design skills in an area such as
a record keeping or scientific operation. A system of several varied sequences
or formats is usually developed, e.g., develops systems for maintaining
depositor accounts in a bank, maintaining accounts receivable in a retail
establishment, maintaining inventory accounts in a manufacturing or wholesale
establishment, or processing a limited problem in a scientific project.
Requires competence in most phases of system analysis and knowledge of
pertinent system software and computer equipment and of the work processes,
applicable regulations, work load, and practices of the assigned subject-matter
area. Recognizes probable interactions of related computer systems and predicts
impact of a change in assigned system.
Reviews proposals which consist of objectives, scope, and
user expectations; gathers facts, analyzes data, and prepares a project
synopsis which compares alternatives in terms of cost, time, availability of
equipment and personnel, and recommends a course of action; and upon approval
of synopsis, prepares specifications for development of computer programs.
Determines and resolves data processing problems and coordinates the work with
program, users, etc.; orients user personnel on new or changed procedures. May
conduct special projects such as data element and code standardization
throughout a broad system, working under specific objectives and bringing to
the attention of the supervisor any unusual problems or controversies.
Works independently under overall project objectives and
requirements; apprises supervisor about progress and unusual complications.
Guidelines usually include existing systems and the constraints imposed by
related systems with which the incumbent's work must be meshed. Adapts design
approaches successfully used in precedent systems. Completed work is reviewed
for timeliness, compatibility with other work, and effectiveness in meeting
requirements. May provide functional direction to lower level assistants on
assigned work.
14103 COMPUTER SYSTEMS ANALYST III – (N)
Applies systems analysis and design techniques to complex
computer systems in a broad area such as manufacturing; finance management;
engineering, accounting, or statistics; logistics planning; material
management, etc. Usually, there are multiple users of the system, however,
there may be complex one-user systems, e.g., for engineering or research
projects. Requires competence in all phases of systems analysis techniques,
concepts, and methods and knowledge of available system software, computer
equipment, and the regulations, structure, techniques, and management practices
of one or more subject-matter areas. Since input data usually come from diverse
sources is responsible for recognizing probable conflicts and integrating
diverse data elements and sources. Produces innovative solutions for a variety
of complex problems.
Maintains and modifies complex systems or develops new
subsystems such as an integrated production scheduling, inventory control, cost
analysis, or sales analysis record in which every item of each type is
automatically processed through the full system of records. Guides users in
formulating requirements; advises on alternatives and on the implications of
new or revised data processing systems; analyzes resulting user project
proposals, identifies omissions and errors in requirements and conducts
feasibility studies; recommends optimum approach and develops system design for
approved projects. Interprets information and informally arbitrates between
system users when conflicts exist. May serve as lead analyst in a design
subgroup, directing and integrating the work of one or two lower level
analysts, each responsible for several programs.
Supervision and nature of review are similar to level II;
existing systems provide precedents for the operation of new subsystems.
14150 PERIPHERAL EQUIPMENT OPERATOR – (N)
Operates peripheral equipment which directly supports digital
computer operations. Such equipment is uniquely and specifically designed for
computer applications, but need not be physically or electronically connected
to a computer. Printers, plotters, card readers/punchers, tape readers, tape
units or drives, disk units or drives, and data display units are examples of
such equipment.
The following duties characterize the work of a Peripheral
Equipment Operator:
Loading printers and plotters with correct paper; adjusting
controls for forms, thickness, tension, printing density, and location; and
unloading hard copy;
Labeling tape reels, disks or card decks;
Checking labels and mounting and dismounting designated tape
reels or disks on specified units or drives;
Setting controls which regulate operation of the equipment;
Observing panel lights for warnings and error indications and
taking appropriate action;
Examining tapes, cards, or other material for creases, tears,
or other defects which could cause processing problems.
Excludes workers (1) who monitor and operate a control console
or a remote terminal, or (2) whose duties are limited to operating decollators,
busters, separators, or similar equipment.
14160 PERSONAL COMPUTER SUPPORT TECHNICIAN
The Personal Computer Support Technician provides support to
distributed PC/networking environment including installation, testing, repair,
and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and
other computer peripherals. Support responsibilities include software
installation, and configurations. This technician performs technical,
operational, and training support to users of personal computers either by
telephone, or on-site for PC desktop hardware and software packages. Job
duties require the technician to install and test personal computers, printers,
and other peripherals, configure operating system, load shrink-wrap programs
and other application software programs. In this position, the incumbent
troubleshoots computer problems, performs hardware and software diagnostics,
coordinates needed repairs, resolves computer system problems, including
coordination between users and components of a local area network, and
participates in the evaluation of system configuration and software.
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